Privacy Policy
Effective Date: 1st December 2023
The Pearl Travels (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website or use our services.
We may update this policy from time to time. You are encouraged to review this page periodically to ensure that you are satisfied with any changes.
1. Agreement to Data Collection
By using our website and submitting your personal information through forms or communication channels, you agree to the terms of this Privacy Policy.
When you contact us—whether to request a quote, download a brochure, or inquire about our services—we may collect the following personal information:
- Full Name
- Email Address
- Phone Number
- Travel Preferences and Interests
This data is essential for us to:
- Respond to your inquiries
- Provide you with a personalized travel proposal
- Share our brochure or travel offers
- Improve our customer service experience
2. How We Use Your Information
We may use the data we collect to:
- Process your travel request or booking
- Contact you regarding your inquiry or reservation
- Improve our services and website experience
- Send occasional marketing emails or newsletters (only if you opt-in)
You will have the opportunity to opt-out of receiving marketing communications when submitting a form on our site or by contacting us directly at info@thepearltravels.com.
We will never sell, lease, or distribute your personal information to third parties for their marketing purposes.
3. Disclosure to Third Parties
We only share your personal data with third parties in the following circumstances:
- To fulfill your travel services (e.g., with hotels, guides, or local suppliers)
- Where required by law or legal process
- For internal business operations like data processing
All such disclosures are strictly limited to what is necessary to provide you with the services you have requested.
4. Data Security
We take data security seriously. All personal data transmitted via our website is encrypted using SSL (Secure Socket Layer) technology. In addition, our servers are protected with advanced firewall software to prevent unauthorized access.
Your data is only accessible to authorized personnel who are required to keep the information confidential.
5. Use of Cookies
We use cookies to enhance your browsing experience and analyze site traffic. Cookies help us:
- Recognize the device you’re using
- Understand how you interact with our site
- Measure performance of web pages
- Offer relevant content based on your browsing behavior
Cookies do not store personally identifiable information. You can choose to disable cookies via your browser settings at any time.
6. Google Analytics and Monitoring
We use Google Analytics to collect statistical information about how visitors use our website. This includes:
- Page views and time spent on each page
- Device type and geographic location (based on IP address)
- Frequency of visits and navigation patterns
This information is anonymous and cannot be used to identify you. It is used solely to improve our website content and user experience. You can opt out of Google Analytics tracking by disabling cookies in your browser.
7. Third-Party Links
Our website may contain links to external websites for your convenience. Please be aware that we are not responsible for the privacy practices of other websites. Once you leave our domain, this policy no longer applies. We encourage you to read the privacy statements of those sites.
8. Managing Your Information and Preferences
If you wish to change your communication preferences, update your personal data, or opt out of marketing emails, please contact us at:
We will update your preferences promptly and ensure your request is respected.
Please note: Even if you opt out of marketing, we may still send service-based emails related to your bookings or inquiries.
9. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent to marketing communications
- Lodge a complaint with a data protection authority if you believe your data has been misused
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
The Pearl Travels
📧 Email: info@thepearltravels.com
📞 Phone: +255 782 756 275
🌍 Website: www.thepearltravels.com
We are committed to safeguarding your personal information and respecting your privacy. Thank you for choosing The Pearl Travels.
